FAQs

Do I have to pay using the card upon check out?

We offer various payment methods:

- Card Payment upon Checkout

- Cash or InstaPay on Delivery

- Credit Card/Cash/InstaPay at Point of Sales: Warehouse or Main Office

 

Do you provide installation service?

Yes, we do with extra charges depending on the product and the location.  We also have user installation manuals if you prefer installing them on your own.

 

Where are the products manufactured?

The products are manufactured in our own factory in Egypt.

 

What is your refund policy?

All our policies: Shipping Policy, Refund Policy, Privacy Policy are stated under Quick Links

 

What type of materials do you use for the equipment?

Depending on the product and its functionality, our equipment are mainly made of the following materials:

-          Steel: Standard steel grade with epoxy matt-finish paint for indoor use.

-          Treated Steel: Galvanized standard steel grade with epoxy matt-finish paint for outdoor usage for guaranteed endurance against corrosive environment.

-          Stainless Steel: Grade 304 for outdoor usage for guaranteed endurance against corrosive environment.

-          Wood: Beech wood and Plywood